To start a return, you can contact us at info@purocellpro.com. Please note that returns will need to be sent to the following address: 

2334 E Valencia Dr.

Fullerton CA 92831

You can always contact us for any return question at info@purocellpro.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return and Exchange

We want you to be completely happy with your Purocell order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. All returns require prior authorization by Purocell. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 7 days of receipt of merchandise. And cash refund is not possible, but Purocell will issue a credit  for full refund for your next purchase  If you receive a refund, the cost of shipping will be deducted from your refund. . But if you want exchange, Purocell will be gladly exchange within 30 days after the receipt of return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.